Purpose
We use contact and programme information only for the reason it was provided or for a directly related authorised purpose.
Public accountability
Protecting people, information and trust.
These public commitments explain how ZFO handles enquiries, concerns and organisational responsibilities. Detailed internal policies remain subject to formal approval and periodic review.
Privacy notice
We collect only what is needed.
Information submitted through email, telephone or WhatsApp is used to respond to enquiries, coordinate authorised programme processes and maintain necessary organisational records.
Responsible access
Access is limited to authorised personnel who need the information for legitimate organisational work.
Respect and security
ZFO does not sell personal information. We take reasonable steps to protect records and avoid publishing personal data without a lawful or agreed basis.
Safeguarding
Everyone has the right to participate safely.
ZFO is committed to preventing exploitation, abuse, harassment and discrimination in its activities, particularly where children, young people and vulnerable groups are involved.
Do no harm
Programme planning and delivery should identify risks and protect the dignity, safety and rights of participants.
Confidential reporting
Safeguarding concerns may be reported confidentially to info@zanfocus.org.
Responsible response
Concerns are handled according to their nature, with confidentiality, fairness and referral to competent authorities where required.
Feedback and complaints
Speak up when something needs attention.
Community members, partners, participants and staff may submit feedback or complaints about ZFO’s conduct, programmes or services.
How to report
Email info@zanfocus.org or telephone +255 779 454 546. Please describe what happened, when it occurred and how you would like ZFO to contact you.
How we respond
ZFO will register the matter, assess the appropriate handling route, protect confidentiality as far as possible and communicate the outcome or next step to the person raising it.
Inclusion and integrity
Fair participation and responsible stewardship.
ZFO promotes equal participation for women, youth, persons with disabilities and marginalised groups, and expects resources and partnerships to be managed transparently.
Equal participation
Programme decisions should consider accessibility, gender equality, local voice and barriers faced by vulnerable groups.
Conflicts of interest
Board members, staff and programme personnel are expected to disclose interests that could affect impartial decision-making.
Financial integrity
Suspected fraud, misuse of resources or unethical conduct may be reported confidentially through the same complaints channel.